FAQ

  1. Who can join or migrate to BLAZE?

    • This Service is open to ALL Safaricom PrePay youth subscribers aged between 10 and 26 years. This means that you must have a successfully registered their SIM Card on the Safaricom network.
  2. How do I join or migrate to BLAZE?

    • Dial *555# from your Safaricom Mobile or Data line
    • Select Option 1
    • Follow the prompts to MIGRATE to BLAZE
    • And that’s it! Once successful, you will get a congratulatory SMS
  3. What if I don’t have a Safaricom SIM card?

    • Unfortunately, BLAZE is only open to Safaricom pre-pay customers who are between the ages 10-26.
      • If you are between ages 18-26, why not visit a Safaricom shop or MPESA agent today and buy yourself a Safaricom SIM card, and get it registered. Once that is done, simply dial *555# to migrate to BLAZE.
      • If you are between ages 10-17, all you need to do is have your parent/guardian visit a Safaricom shop today and have them buy you a Safaricom SIM card. Your parent or guardian will need to show their national ID and present a copy of your birth certificate for you to have the SIM card registered in your own name.
      • If you are age 27 and above, or 9 and below, then, unfortunately, you will not be able to join BLAZE even If you get a Safaricom SIM card.
  4. What is BLAZE?

    • BLAZE is a network for the young by Safaricom. Blaze enables the Youth to get access to the “Be Your Own Boss” mentorship summits, shop with BLAZE Bonga, buy more affordable bundles with Create Your Plan and stand a chance to participate in the BYOB TV show.
  5. What do you mean when you say that ‘BLAZE enables youth to make a plan for their Lives’?

    • Youth in Kenya are very talented and often passionate and ambitious about life. However, passion and talent are not always enough to get ahead in life. Sometimes, you need more. You need training, mentorship, funding, planning, networking and discipline (amongst other things). Basically, to be successful, you need to have a plan. A plan for yourself, your brand, your passion and your business. As BLAZE, we believe that you have something within you that can be great and we want to offer you the tools and avenues that will teach and enable you to make a solid plan for your life. A plan that will get you where you want to be.
  6. I’ve seen some BLAZE branded SIM cards. Do I need one of those to be able to join BLAZE?

    • No you don’t. The BLAZE SIM cards you see are limited edition SIM cards and are in the market to celebrate the launch of BLAZE. The SIM cards are special in they are all 4G SIM cards, they have a different design from any other SIM card in the country, and when activated and in your phone, they show the BLAZE logo at the top left-hand side.
  7. If I already have a Safaricom SIM card but I would like to get my current number on the Limited Edition BLAZE SIM card, what do I do?

    • Just visit a Safaricom shop and request for a SIM SWAP into the BLAZE Limited Edition SIM.
  8. If I don’t have a Safaricom SIM card but I would like to get the Limited Edition BLAZE SIM card, what do I do?

    • Just visit a Safaricom shop with your national ID (If you are over 18 years) or your parents ID & a copy of your birth-certificate (if you are below 18 years)
    • Buy a limited edition BLAZE SIM card
    • Have it registered & activated for you at the Safaricom shop
    • Then dial *555# on the new SIM to activate it onto BLAZE
Zuri

Hi, I am Zuri

I Am here to help you with any Safaricom Services

START CHAT You can also contact us on
hello@blaze.co.ke
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